Website Privacy Policy


We do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email.


How do we protect your information? In order to prevent unauthorised access, the Energy Advice Line uses strict security procedures in the storage and disclosure of information which you have given to us. We take all reasonable precautions to ensure the security of personal data stored on our system. All your personal information is password-protected, only registered users have access to their own information. As a registered user you will be able to edit or delete your personal information details as well as track your switch progress at any time using your own user name and password.


Does the Energy Advice Line share information? Your personal information is being provided only to the Energy Advice Line unless we specifically state otherwise. We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it or where in good faith the Energy Advice Line believes such action is necessary to comply with a legal process. The Energy Advice Line will not under any circumstance share any renewal offer information that you provide with any third party, including your future supply company.


What About Cookies? Cookies are pieces of information which an interactive service (e.g. website, digital TV) transfers to your hardware (e.g. computer, set-top box, etc.) for recordkeeping purposes. The Energy Advice Line may use cookies where appropriate. If you are using a computer and do not wish to receive cookies you can switch them off on your computer's browser.


Choice/Opt-out If you would like to be removed from our database or mailing list, please let us know.


Contacting Us If you have any questions about this privacy statement, the practices of this website or your dealings with this website, please contact us.


How does the Energy Advice Line receive payment? The Energy Advice Line receives payment from the supply company to which the customer switches. This brokerage payment is detailed on the transaction confirmation email sent to the customer.